Customer Service

Total Satisfaction Guarantee

We offer a 100% guarantee. If you are not happy with your product, send it back to us within 14 days of the date of purchase, in the original packaging and we will replace it for you. Sorry, we cannot accept returns on any customised/personalized items. Freight is non-refundable.

Ordering, Payment & Pricing

Ordering from The Giddy Giraffe is quick and easy using our online shopping cart. We accept VISA and Mastercard. Our secure payment server uses 128-bit encryption to protect your credit card details.

If you do not have a credit card we do accept direct bank transfer (ASB 12-3042-0378558-00 The Giddy Giraffe Limited) and Eftpos.

For our Australian customers, direct transfer can be arranged to Commonwealth Bank BSB06 2000 A/C: 1186 6754

Giddy Giraffe Limited reserves the right to alter prices. The price confirmed at the time of ordering, however, will not be altered.

Please note that quoted prices exclude freight, postage and packaging.

International Orders

We are delighted to accept all international orders and currently supply USA, UK,  Australia and South Africa on a regular basis- please contact us at enquiries@giddygiraffe.co.nz with your requirements.

Currency

All prices quoted are in New Zealand Dollars (NZ$) and include GST.

Lay-by Terms

A 20% Deposit is required with the balance payable within 3 months.

Delivery & Freight

All furniture orders are 4-5 weeks from order date + delivery time.

Privacy Policy

Giddy Giraffe Limited is committed to exceptional customer service and will not share your personal information with any 3rd party. In some circumstances we may contact you to share our Giddy Giraffe Gossip (Newsletter) and update you on new exciting products.

Feedback

Your feedback is very important to us. Please feel free to email us with any comments.